Andrew O’Connell

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Andrew O’Connell

Emotional Labor Doesn't Pay    
September 29, 2010, 2:54 pm | தலைப்புப் பக்கம்

Why is it that we pay people handsomely for analyzing financial data, say, but not for the much harder work of smiling in the face of an insult? Every day, we demand that people display emotions they're not feeling. We require teachers to be patient, police officers to be tough, doormen to be friendly. Without this "emotional labor," to use the wonderfully evocative term coined by Arlie Hochschild of UC Berkeley, civilization would be uncivilized. Life would be nasty, brutish, and...தொடர்ந்து படிக்கவும் »
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